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Noticeboard

TWITTER

Gladstone Surgery is currently developing a Twitter account to keep our patients and followers up to date with surgery news.  Please follow us at http://twitter.com/gladstonesurg

 

EXTENDED HOUR (EVENING APPOINTMENTS)

The surgery understands it can be difficult for commuters to come to the surgery for routine problems when they work away from home.  Therefore extended hour appointments are available on selected week day evenings (usually Monday and Wednesday).  Please enquire at reception.

 

DIGNITIY AND RESPECT AWARDS / PRIDE OF BUCKS

Gladstone Surgery are proud to announce that Dr Rachael Morrell and HCA Linda Neale were both nominated for the  Dignity and Respect Awards in April 2015 for which they came runner up.  Dr Peter Boast who retired in February 2016 was also nominated for the Pride of Bucks award 2015!

 

PATIENT SURVEY RESULTS

Results from our recent patient survey are now in:

Questionnaire Results March 2016

 

FRIENDS AND FAMILY TEST RESULTS

The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here:

FFT Results Feb 2015.docx

FFT Results Mar 2015

FFT Results Apr 2015

FFT Results May 2015

FFT Results June 2015

FFT Results July 2015

FFT Results August 2015

FFT Results September 2015

FFT Results October 2015

 FFT Results November 2015

FFT Results December 2015

FFT Results January 2016

FFT Results February 2016

 

STATEMENT OF PURPOSE

Statement of Purpose (CQC) 

 

EQUALITY AND DIVERSITY

Gladstone Surgery Equality and Diversity Statement

 

 

 

 

** Did you know you can now view parts of your medical record online?  Simply ask reception to sign up for EMIS Access (ability to book appointments/order prescriptions/send messages online) and you will also be able to view parts of your medical record **

Welcome

Welcome to the Gladstone Surgery website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Convenience

As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription here.

Do you have a disability?

If you are disabled and require assistance to enter the building, please ring reception on your arrival on 01494 782884.  The surgery has clearly marked disabled bays, wide corridor entrances and a lift to aid accessibility.  There is also an induction loop system.  Guide dogs or other assistance dogs are welcome into the premises.  (If you require a text only or spoken CD version of our website, please contact the Practice Manager who will endeavour to fulfil your request.)

Join Us

Registering is easy, just come along to the surgery and speak to our reception team.  With appointment slots to suit most patients’ timetables, you’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.

Chaperones

Most staff at Gladstone Surgery are formally trained Chaperones.  This means they can sit in during a physical examination with you to make you feel more at ease with the doctor or nurse.  If you would like a chaperone please do not hesitate to ask at the reception desk.

Summary Care Record, Care.Data and My Care Record

Many patients will have heard about the Summary Care Record and the Care.Data programme via local media. The Summary Care Record is a new way of caring for you in an emergency as other healthcare providers can see the information if they care for you too.  The record is held on a computer electronically and contains information such as the medicines you take, allergies you have etc.  The surgery has recently 'gone live' with the Summary Care Record, meaning that we are now signed up to this project.  The My Care Record allows aspects of your GP record to be shared with local services eg emergency departments or out of hours.  If you are concerned and wish to find out more about either the Summary Care Record, Care.Data or My Care Record and wish to opt out at any time, the surgery has information packs and opt out forms available on the front desk in reception or you can follow the link below:

Opt out Form for Data Sharing March 2016

There is also further information on how the information within your health records may be used within our privacy notice, which can be found here:

Privacy Notice April 2015.docx

Read here how information is used within the Care.Data project:

CAREDATA

GP2GP

Gladstone Surgery is currently live with GP2GP.  This is an electronic process enabling surgeries to send computer held patient records electronically to a patients new surgery so they arrive much quicker than the paper notes which are sent via an NHS mail delivery service.  The paper notes are still sent, but using this new electronic process means a copy of your notes gets to your new surgery much quicker, helping the doctors and nurses know the best way to treat you.

Text Service (MJOG)

This is a new service whereby the surgery plans to contact patients via text to mobile or landline regarding appointment reminders, clinic cancellations and relevant health campaigns eg flu and stop smoking.  If you wish to OPT OUT of this service, please email the surgery at:

gladstoneroad.surgery@nhs.net

Online Appointment Booking, Repeat Prescription Ordering and Patient Access to their Medical Record

In order to book appointments, order repeat prescriptions and send secure messages online, please initially register with reception who will give you registration details.  From March 2016 it has also been  possible to view detailed information from your medical record including consultation entries, allergies, immunisation information and test results.  Once you have signed up via reception please click on the link below to create your account and get started:

https://patient.emisaccess.co.uk/

A patient information leaflet can be found here:  Patient Information Leaflet EMIS Access (Online)

And information on what your test results mean can be found here:  Test result information

Referral Management

All Gladstone Surgery NHS referrals contain the patient's NHS Number as the primary identifier.

Named GP for all Patients!

Do you know that all Gladstone Surgery patients (including children) have a named  GP listed on their record who is responsible for the overall care of that patient?  Also known as a 'usual GP', it should be the doctor you see most regularly.  To check who you have as your named GP please ask at reception.  If you have a preference as to who is your usual GP, please ask at reception.  Your message will be passed to the practice manager who will make reasonable efforts to accommodate your request where possible.

Toys

Many patients wonder why we do not have toys in the small waiting area - this is because they allow germs to be easily transmitted from one child to another especially as there are no staff members to constantly supervise as there is in the doctor/nurse rooms eg if a child with chicken pox puts a toy in their mouth, only for a well child to then pick it up and do the same thing, the well child will then have a very high chance of contracting the virus.  One solution which we advise all parents to do is bring your own toys to keep your little ones entertained, a surgery can be a very boring place for a child! 

Feedback/Review

If you would like to feedback or review any of the surgery's new services including Summary Care Record, online services or GP2GP please contact the practice manager by emailing sarahday@nhs.net

(Site updated 13/05/2016)
 
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