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The surgery will be closed on Monday 25th May, for medical assistance please contact 111.


We have taken the decision to close the doors at Chess Medical Centre to protect our patients and staff.

Only those patients that have been triaged will be asked to come down to the surgery at an allotted time.

Any routine appointments will now be by telephone in the first instance.

Routine telephone appointments booked with the nursing team will be triaged on the day.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

Prescriptions can be requested online, by email to or by telephone. Only request your usual medication and DO NO order early. We will NOT ring you if you do this.

Our Reception team are struggling with the amount of phone calls so please use the government resources to get advice if you are worried.

For information for patients who are shielding or self isolating please click below.

Shielding and Isolation

Thank you for your help.

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

Clinical Pharmacist

Rupa Lyall are clinical pharmacist has been working with us now since June, providing minor illness appointments and medication reviews. With effect from the 1st of December 2019 she will be increasing her working week to Monday, Wednesday and Friday.

We also welcome a new member of the reception team.

Aimee Middleton joined us on the 18th November as our reception supervisor. She will be working part time 5 days a week.

FLU 2019

We still have flu vaccines for patients over 65 or in one of the at risk groups, contact reception to book your appointment. Please note vaccines for children aged 2 and 3 are also available, all other age groups will be vaccinated at school.




Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:



The surgery understands it can be difficult for commuters to come to the surgery for routine problems when they work away from home.  Therefore extended hour appointments are available on selected week day evenings (usually Monday and Wednesday).  Please enquire at reception.  From 1st October 2018 the surgery will also be offering additional afternoon/evening and Saturday appointments in conjunction with other surgeries in the locality.  Please see the appointment page for more information.



Gladstone Surgery are proud to announce that Dr Rachael Morrell and HCA Linda Neale were both nominated for the  Dignity and Respect Awards in April 2015 for which they came runner up.  Dr Peter Boast who retired in February 2016 was also nominated for the Pride of Bucks award 2015!



Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017


The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

June 2019

 July 2019

August 2019

September 2019

October 19

November 19

December 19

January 20

February 20

April 2020


Statement of Purpose



Gladstone Surgery Equality and Diversity Statement






Important information about your data:

Transparency Notice

** Did you know you can now view parts of your medical record online?  Simply ask reception to sign up for EMIS Access (ability to book appointments/order prescriptions/send messages online) and you will also be able to view parts of your medical record **


IMPORTANT:  Please let the surgery know if you change any of your contact details, such as telephone number(s) or address.  This is vital as we may need to contact you urgently at some point.



Many patients have a 'repeat prescription' meaning that they can regularly receive certain medication without having to see their doctor each time. Some people order these repeat prescriptions themselves. Others choose to use a pharmacy or dispensing company to order medicines on their behalf. Depending on how you request your medicines, the way that is works for you may change from 1 August 2018.You can find further information in a letter below. 
Changes to Ordering Repeat Medication _Patient Letter



Welcome to the Gladstone Surgery website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.


As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription here.

Do you have a disability?

If you are disabled and require assistance to enter the building, please ring reception on your arrival on 01494 782884.  The surgery has clearly marked disabled bays, wide corridor entrances and a lift to aid accessibility.  There is also an induction loop system.  Guide dogs or other assistance dogs are welcome into the premises.  (If you require a text only or spoken CD version of our website, please contact the Practice Manager who will endeavour to fulfil your request.)

Accessible Information Standard for Practices

The Accessible Information Standard aims to ensure that disabled people have access to information they can understand and the communication support they may need.  Gladstone Surgery has written a policy to implement this standard and can be found here:

Accessible Information Standard Policy April 2017

If you have any questions please ring the surgery and ask to speak to the Practice Manager, alternatively email:

Join Us

Registering is easy, just come along to the surgery and speak to our reception team.  With appointment slots to suit most patients’ timetables, you’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.


Most staff at Gladstone Surgery are formally trained Chaperones.  This means they can sit in during a physical examination with you to make you feel more at ease with the doctor or nurse.  If you would like a chaperone please do not hesitate to ask at the reception desk.

Summary Care Record and My Care Record

Many patients will have heard about the Summary Care Record via local media. The Summary Care Record is a new way of caring for you in an emergency as other healthcare providers can see the information if they care for you too.  The record is held on a computer electronically and contains information such as the medicines you take, allergies you have etc.  The surgery has 'gone live' with the Summary Care Record, meaning that we are now signed up to this project.  The My Care Record allows aspects of your GP record to be shared with local services eg emergency departments or out of hours.  If you are concerned and wish to find out more about either the Summary Care Record or My Care Record and wish to opt out at any time, the surgery has information packs and opt out forms available on the front desk in reception or you can follow the link below:

Opt out form Dec 2018

There is also further information on how the information within your health records may be used within the primary care privacy notice, which can be found by clicking on this link:

If you would like to know the individual organisations we share your data with please ask the practice for an up to date copy of the Practice data flow map. 



Gladstone Surgery is currently live with GP2GP.  This is an electronic process enabling surgeries to send computer held patient records electronically to a patients new surgery so they arrive much quicker than the paper notes which are sent via an NHS mail delivery service.  The paper notes are still sent, but using this new electronic process means a copy of your notes gets to your new surgery much quicker, helping the doctors and nurses know the best way to treat you.

Text Service (MJOG)

This is a new service whereby the surgery plans to contact patients via text to mobile or landline regarding appointment reminders, clinic cancellations and relevant health campaigns eg flu and stop smoking.  If you wish to OPT OUT of this service, please email the surgery at: 

Online Appointment Booking, Repeat Prescription Ordering and Patient Access to their Medical Record

In order to book appointments, order repeat prescriptions and send secure messages online, please initially register with reception who will give you registration details.  From March 2016 it has also been  possible to view detailed information from your medical record including consultation entries, allergies, immunisation information and test results.  Once you have signed up via reception please click on the link below to create your account and get started:

A patient information leaflet can be found here:  Patient Information Leaflet EMIS Access (Online)

And information on what your test results mean can be found here:  Test result information


The practice takes safeguarding extremely seriously for both adults and children.  If you have a concern no matter how small please inform reception who will notify our safeguarding lead (Dr Rachael Morrell).  For more information please visit and

Referral Management

All Gladstone Surgery NHS referrals contain the patient's NHS Number as the primary identifier.

Named GP for all Patients!

Do you know that all Gladstone Surgery patients (including children) have a named  GP listed on their record who is responsible for the overall care of that patient?  Also known as a 'usual GP', it should be the doctor you see most regularly.  To check who you have as your named GP please ask at reception.  If you have a preference as to who is your usual GP, please ask at reception.  Your message will be passed to the practice manager who will make reasonable efforts to accommodate your request where possible.


Many patients wonder why we do not have toys in the small waiting area - this is because they allow germs to be easily transmitted from one child to another especially as there are no staff members to constantly supervise as there is in the doctor/nurse rooms eg if a child with chicken pox puts a toy in their mouth, only for a well child to then pick it up and do the same thing, the well child will then have a very high chance of contracting the virus.  One solution which we advise all parents to do is bring your own toys to keep your little ones entertained, a surgery can be a very boring place for a child!

Research Active

This general practice is research active.  Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.  In this practice, you might be asked to take part in a clinical research study. Alternatively, ask our staff about clinical studies suitable for you. Taking part in a clinical research study is voluntary and can be a rewarding experience.


If you would like to feedback or review any of the surgery's new services including Summary Care Record, online services or GP2GP please contact the practice manager by emailing

Training and Students

Gladstone Surgery has an active involvement with training clinical students and has placements for Doctors from the Oxford Deanery, pharmacists, nurses, health visitors and medical students.

You will always be informed if the clinician you are seeing has a student sitting in with them.

If you prefer not to have a student at your appointment please inform the receptionist.

Occasionally the Doctor may want to use video equipment to record the consultation but you will always be asked in advance and sign a consent form.

(Site updated 20/05/2020)
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