Due to the Covid 19 pandemic our flu clinics this year will look very different.

  • Patients will be able to book a slot to have a drive through vaccination in their car.
  • Patients can also choose to be vaccinated inside the surgery.
  • These will take place mainly only on a Saturday to protect patients and staff.
  • Only the patient should attend unless they need a carer/parent.
  • A one way system will be operation and no other vaccines or procedures will be available.
  • If you arrive too early or late you may be asked to come back or rebook.
  • Patients who are shielding or housebound will be vaccinated in special clinics or at home.
  • Telephone to book your appointment on the following Saturdays starting at 9.30.
  • 26th  September 2020: Under 65’s in the at risk groups..
  • 3rd     October 2020: Over 65’s
  •  17th October: Children for the nasal vaccine and any other group subject to vaccine delivery


Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine.  No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier. 


With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.


As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.

Please visit:



We have taken the decision to close the doors at Chess Medical Centre to protect our patients and staff.

Only those patients that have been triaged will be asked to come down to the surgery at an allotted time.

Any routine appointments will now be by telephone in the first instance.

Routine telephone appointments booked with the nursing team will be triaged on the day.

Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.

Our Reception team are struggling with the amount of phone calls so please use the government resources to get advice if you are worried.

For information for patients who are shielding or self isolating please click below.

Shielding and Isolation

Thank you for your help.

Appropriate Appointments

To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.

We welcome a new member of the reception team.

Marie-Claire Joyce



Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly?  (Rather than speak to surgery staff?)  Then please contact them here:  


Results from our recent patient survey are now in:

Patient Questionnaire Results March 2017

Patient Questionnaire Results December 2017


The surgery reviews the results of the new Friends and Family Test every month.  The latest results can be found here

June 2019

 July 2019

August 2019

September 2019

October 19

November 19

December 19

January 20

February 20

April 2020

May 2020

June 2020

July 2020


Statement of Purpose



Gladstone Surgery Equality and Diversity Statement





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Important information about your data:

Transparency Notice

** Did you know you can now view parts of your medical record online?  Simply ask reception to sign up for EMIS Access (ability to book appointments/order prescriptions/send messages online) and you will also be able to view parts of your medical record **


IMPORTANT:  Please let the surgery know if you change any of your contact details, such as telephone number(s) or address.  This is vital as we may need to contact you urgently at some point.



Welcome to the Gladstone Surgery website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.


As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription here.

Do you have a disability?

If you are disabled and require assistance to enter the building, please ring reception on your arrival on 01494 782884.  The surgery has clearly marked disabled bays, wide corridor entrances and a lift to aid accessibility.  There is also an induction loop system.  Guide dogs or other assistance dogs are welcome into the premises.  (If you require a text only or spoken CD version of our website, please contact the Practice Manager who will endeavour to fulfil your request.)

Accessible Information Standard for Practices

The Accessible Information Standard aims to ensure that disabled people have access to information they can understand and the communication support they may need.  Gladstone Surgery has written a policy to implement this standard and can be found here:

Accessible Information Standard Policy April 2017

If you have any questions please ring the surgery and ask to speak to the Practice Manager, alternatively email:

Join Us

Registering is easy, just come along to the surgery and speak to our reception team.  With appointment slots to suit most patients’ timetables, you’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.


Most staff at Gladstone Surgery are formally trained Chaperones.  This means they can sit in during a physical examination with you to make you feel more at ease with the doctor or nurse.  If you would like a chaperone please do not hesitate to ask at the reception desk.

Summary Care Record and My Care Record

Many patients will have heard about the Summary Care Record via local media. The Summary Care Record is a new way of caring for you in an emergency as other healthcare providers can see the information if they care for you too.  The record is held on a computer electronically and contains information such as the medicines you take, allergies you have etc.  The surgery has 'gone live' with the Summary Care Record, meaning that we are now signed up to this project.  The My Care Record allows aspects of your GP record to be shared with local services eg emergency departments or out of hours.  If you are concerned and wish to find out more about either the Summary Care Record or My Care Record and wish to opt out at any time, the surgery has information packs and opt out forms available on the front desk in reception or you can follow the link below:

Opt out form Dec 2018

There is also further information on how the information within your health records may be used within the primary care privacy notice, which can be found by clicking on this link:

If you would like to know the individual organisations we share your data with please ask the practice for an up to date copy of the Practice data flow map. 



Gladstone Surgery is currently live with GP2GP.  This is an electronic process enabling surgeries to send computer held patient records electronically to a patients new surgery so they arrive much quicker than the paper notes which are sent via an NHS mail delivery service.  The paper notes are still sent, but using this new electronic process means a copy of your notes gets to your new surgery much quicker, helping the doctors and nurses know the best way to treat you.

Text Service (MJOG)

This is a new service whereby the surgery plans to contact patients via text to mobile or landline regarding appointment reminders, clinic cancellations and relevant health campaigns eg flu and stop smoking.  If you wish to OPT OUT of this service, please email the surgery at: 

Online Appointment Booking, Repeat Prescription Ordering and Patient Access to their Medical Record

In order to book appointments, order repeat prescriptions and send secure messages online, please initially register with reception who will give you registration details.  From March 2016 it has also been  possible to view detailed information from your medical record including consultation entries, allergies, immunisation information and test results.  Once you have signed up via reception please click on the link below to create your account and get started:

A patient information leaflet can be found here:  Patient Information Leaflet EMIS Access (Online)

And information on what your test results mean can be found here:  Test result information


The practice takes safeguarding extremely seriously for both adults and children.  If you have a concern no matter how small please inform reception who will notify our safeguarding lead (Dr Rachael Morrell).  For more information please visit and

Referral Management

All Gladstone Surgery NHS referrals contain the patient's NHS Number as the primary identifier.

Named GP for all Patients!

Do you know that all Gladstone Surgery patients (including children) have a named  GP listed on their record who is responsible for the overall care of that patient?  Also known as a 'usual GP', it should be the doctor you see most regularly.  To check who you have as your named GP please ask at reception.  If you have a preference as to who is your usual GP, please ask at reception.  Your message will be passed to the practice manager who will make reasonable efforts to accommodate your request where possible.


Many patients wonder why we do not have toys in the small waiting area - this is because they allow germs to be easily transmitted from one child to another especially as there are no staff members to constantly supervise as there is in the doctor/nurse rooms eg if a child with chicken pox puts a toy in their mouth, only for a well child to then pick it up and do the same thing, the well child will then have a very high chance of contracting the virus.  One solution which we advise all parents to do is bring your own toys to keep your little ones entertained, a surgery can be a very boring place for a child!

Research Active

This general practice is research active.  Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.  In this practice, you might be asked to take part in a clinical research study. Alternatively, ask our staff about clinical studies suitable for you. Taking part in a clinical research study is voluntary and can be a rewarding experience.


If you would like to feedback or review any of the surgery's new services including Summary Care Record, online services or GP2GP please contact the practice manager by emailing

Training and Students

Gladstone Surgery has an active involvement with training clinical students and has placements for Doctors from the Oxford Deanery, pharmacists, nurses, health visitors and medical students.

You will always be informed if the clinician you are seeing has a student sitting in with them.

If you prefer not to have a student at your appointment please inform the receptionist.

Occasionally the Doctor may want to use video equipment to record the consultation but you will always be asked in advance and sign a consent form.

(Site updated 15/10/2020)
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