CHANGES TO ORDERING PRESCRIPTIONS
With effect from the 15th June 2020 the surgery will not take prescription requests over the telephone except for patients who have a prior arrangement with the practice or are currently shielding and in receipt of a shielding letter. Please use the on line service or post your repeat in the outside box.
As per the government guidelines, from Monday 15th June, all patients aged 3 or over visiting Gladstone Surgery will need to provide their own face covering to be worn at all times whilst inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.
Please visit: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering
We have taken the decision to close the doors at Chess Medical Centre to protect our patients and staff.
Only those patients that have been triaged will be asked to come down to the surgery at an allotted time.
Any routine appointments will now be by telephone in the first instance.
Routine telephone appointments booked with the nursing team will be triaged on the day.
Only the patient should attend, for children and those that need help only one parent or carer should attend. Please do not bring children to the surgery with you.
Our Reception team are struggling with the amount of phone calls so please use the government resources to get advice if you are worried.
For information for patients who are shielding or self isolating please click below.
Shielding and Isolation
Thank you for your help.
To better utilise our skill mix of clinicians our reception team have been trained to ask information about your problem to direct you to the most appropriate clinician. This may not always be a doctor and may be advice that can be obtained form your local pharmacy.
We welcome a new member of the reception team.
NATIONAL DIABETES AUDIT SHOWS GLADSTONE SURGERY RANKED 25TH OUT OF OVER 6000 PRACTICES!
CONTACT THE PATIENT GROUP DIRECTLY
Do you have an idea for an improvement or a concern that you would like to discuss with the Gladstone Patient Participation Group directly? (Rather than speak to surgery staff?) Then please contact them here: firstname.lastname@example.org
PATIENT SURVEY RESULTS
Results from our recent patient survey are now in:
Patient Questionnaire Results March 2017
Patient Questionnaire Results December 2017
FRIENDS AND FAMILY TEST RESULTS
The surgery reviews the results of the new Friends and Family Test every month. The latest results can be found here
STATEMENT OF PURPOSE
Statement of Purpose
EQUALITY AND DIVERSITY
Gladstone Surgery Equality and Diversity Statement